ANP launched the Ombudsman's Dynamic Panel (Painel Dinâmico da Ouvidoria), an interactive tool that provides data from the Agency's service channels. The panel brings quantitative statements received by the Call Center, e-SIC and Fala.BR from 2020, being updated monthly.

The tool consolidates information generated from the year 2020, with the database updated monthly. It is possible to filter the data by service channel, type of manifestation (complaint, praise, information, complaint, request, suggestion and others), year and month. In the case of the Call Center, it is also possible to search by State.

The ANP Service Center receives complaints, complaints, suggestions and doubts from regulated agents and the general public through the toll-free number 0800-970-0267 and the Fala Conosco page on the ANP Portal.

The e-SIC is the channel for receiving requests for information based on the Access to Information Law (LAI). Interested parties must access the address www.acessoainformacao.gov.br/sistema and fill out the application.

Fala.BR, on the other hand, is the Federal Government's integrated ombudsman and information access platform, of which the ANP Ombudsman is a part. This channel is intended for matters related to the Agency's performance and recommendations that promote quality and efficiency in order to improve management and achieve a balance in regulatory performance.

The Ombudsman's Dynamic Panel (Painel Dinâmico da Ouvidoria)  aims to increase the transparency of the ANP's actions and render accounts to society about the amount of interactions received from the market and the population. All manifestations are forwarded to the technical areas responsible for proper referral.